Reimagine Helpdesk Excellence with ZoNest & Zoho Desk
Complete help desk solution to deliver exceptional customer service
Complete help desk solution to deliver exceptional customer service
SLA Reminder
Ticket Resolved
Zoho Desk is a powerful cloud-based, multichannel help desk solution that unifies tickets, chats, emails, social media messages, and phone calls into a single, organized interface—so your team never misses a customer query. With smart ticket management, you can track, prioritize, and resolve issues efficiently across all channels, ensuring faster and more consistent support. Powered by AI assistance through Zia, Zoho Desk provides predictive insights and suggested actions to help your team respond smarter and quicker. Its omnichannel support allows seamless customer engagement through email, chat, phone, and social media—empowering your business to deliver meaningful, timely, and personalized customer experiences every time.
ZoNest brings proven helpdesk experience to your Zoho Desk deployment, helping you streamline service operations and elevate customer satisfaction. With our tailored approach, we align the solution to your support team’s unique workflows and business goals.
Better together as one.
Sales teams get quick access to ticket history, customer details, and cross-channel interactions — helping them respond faster, resolve escalations, and close deals with complete context.
Journey from Support Chaos to Structured Efficiency
ZoNest analyzes your entire support process to ensure every interaction is handled efficiently.
Automatically assign tickets to the right agents → faster response times and reduced backlog.
Leverage analytics to monitor KPIs → higher customer retention and improved agent performance.
Integrate email, chat, phone, and social channels → better brand experience across all touchpoints.
Browse Zoho’s powerful apps and learn how our expert services help you deploy, integrate, and optimise them effortlessly.
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The flagship solution for managing leads, deals, automation, and customer relationships.
Cloud accounting software for invoices, expenses, tax management, and financial reporting.
Inventory and order management with real-time tracking, warehouses, and integrations.
Customer support helpdesk with automation, SLAs, omnichannel handling, and analytics.
HRM platform for attendance, leaves, onboarding, and performance management.
Automated payroll processing with statutory compliance and salary disbursement.
Project management for tasks, time tracking, milestones, collaboration, and Gantt views.
Low-code platform for building custom applications and workflows.
Secure, ad-free business email hosting with collaboration features.
A complete suite of productivity apps including Mail, Docs, Cliq, Meeting, and more.
Ecommerce platform to build and manage online stores.
Subscription billing, recurring payments, and automated invoicing.
Advanced BI & reporting platform with dashboards, data modeling, and AI insights.
End-to-end marketing automation for campaigns, segmentation, lead scoring, and journeys.
Email marketing tool for newsletters, automations, templates, and analytics.
Integration and automation platform to connect Zoho and third-party apps.
The flagship solution for managing leads, deals, automation, and customer relationships.
Cloud accounting software for invoices, expenses, tax management, and financial reporting.
Inventory and order management with real-time tracking, warehouses, and integrations.
Customer support helpdesk with automation, SLAs, omnichannel handling, and analytics.
HRM platform for attendance, leaves, onboarding, and performance management.
Automated payroll processing with statutory compliance and salary disbursement.
Project management for tasks, time tracking, milestones, collaboration, and Gantt views.
Low-code platform for building custom applications and workflows.
Secure, ad-free business email hosting with collaboration features.
A complete suite of productivity apps including Mail, Docs, Cliq, Meeting, and more.
Ecommerce platform to build and manage online stores.
Subscription billing, recurring payments, and automated invoicing.
Advanced BI & reporting platform with dashboards, data modeling, and AI insights.
End-to-end marketing automation for campaigns, segmentation, lead scoring, and journeys.
Email marketing tool for newsletters, automations, templates, and analytics.
Integration and automation platform to connect Zoho and third-party apps.
The flagship solution for managing leads, deals, automation, and customer relationships.
Cloud accounting software for invoices, expenses, tax management, and financial reporting.
Inventory and order management with real-time tracking, warehouses, and integrations.
Customer support helpdesk with automation, SLAs, omnichannel handling, and analytics.
HRM platform for attendance, leaves, onboarding, and performance management.
Automated payroll processing with statutory compliance and salary disbursement.
Project management for tasks, time tracking, milestones, collaboration, and Gantt views.
Low-code platform for building custom applications and workflows.
Secure, ad-free business email hosting with collaboration features.
A complete suite of productivity apps including Mail, Docs, Cliq, Meeting, and more.
Ecommerce platform to build and manage online stores.
Subscription billing, recurring payments, and automated invoicing.
Advanced BI & reporting platform with dashboards, data modeling, and AI insights.
End-to-end marketing automation for campaigns, segmentation, lead scoring, and journeys.
Email marketing tool for newsletters, automations, templates, and analytics.
Integration and automation platform to connect Zoho and third-party apps.
The flagship solution for managing leads, deals, automation, and customer relationships.
Cloud accounting software for invoices, expenses, tax management, and financial reporting.
Inventory and order management with real-time tracking, warehouses, and integrations.
Customer support helpdesk with automation, SLAs, omnichannel handling, and analytics.
HRM platform for attendance, leaves, onboarding, and performance management.
Automated payroll processing with statutory compliance and salary disbursement.
Project management for tasks, time tracking, milestones, collaboration, and Gantt views.
Low-code platform for building custom applications and workflows.
Secure, ad-free business email hosting with collaboration features.
A complete suite of productivity apps including Mail, Docs, Cliq, Meeting, and more.
Ecommerce platform to build and manage online stores.
Subscription billing, recurring payments, and automated invoicing.
Advanced BI & reporting platform with dashboards, data modeling, and AI insights.
End-to-end marketing automation for campaigns, segmentation, lead scoring, and journeys.
Email marketing tool for newsletters, automations, templates, and analytics.
Integration and automation platform to connect Zoho and third-party apps.
Deliver exceptional support with a helpdesk strategy built for speed, insight, and customer trust. SLA alignment ensures timely, predictable responses that match customer expectations. Automated feedback loops capture and act on insights to drive ongoing improvement. Gain analytics-driven visibility into performance and workflows for smarter decision-making. With proactive support and faster resolutions, ZoNest helps you boost ROI, strengthen loyalty, and turn service excellence into a growth advantage.
Unified platform to deliver top-notch customer experience.
Unified platform for customer service and support teams.
All-in-one suite to manage your operations and finances.
Comprehensive HR platform for seamless employee experiences.
Application suite built to improve team productivity and collaboration.
Unified marketing platform for marketing teams.
Unified project management platform for intelligent, data-driven work.
With Zoho Projects integrated by ZoNest, our manufacturing team can now manage workflows efficiently, meet deadlines consistently, and collaborate seamlessly. Their customization ensured the solution fit perfectly with our operations.
Manufacturing Firm
ZoNest guided us through a seamless Zoho CRM setup, automating our sales processes and improving lead tracking significantly. Their team understood our challenges and delivered a solution that boosted conversions within weeks.
SaaS Company
The team of ZoNest customized Zoho One for our real estate business, connecting all departments and enhancing client engagement immediately. Their approach was practical and results-driven, helping us see measurable efficiency improvements.
Real Estate Agency
ZoNest’s support and training on Zoho Books and CRM ensured smooth adoption and significant improvements in our financial reporting. They guided us through every step and resolved all challenges promptly.
E-Commerce Brand
Unlock the full potential of your business with a unified, innovative, and reliable Zoho solution.
Seeking smarter ways to manage your business? ZoNest helps you harness Zoho applications to automate tasks, integrate tools, and optimize performance seamlessly.
